Privacy policy

Privacy Policy

Last updated: 20 July 2026

Privacy Policy

HomeReach Physiotherapy is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our physiotherapy services.

By using our website or contacting HomeReach Physiotherapy, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

HomeReach Physiotherapy provides professional home physiotherapy services across South Buckinghamshire and the surrounding areas.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details at the end of this document.

What Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Address (for home visits)
  • Telephone number
  • Email address
  • Date of birth (where required)
  • Medical history and relevant health information you choose to provide
  • Appointment details
  • Payment information (processed securely through our payment providers)
  • Website usage information collected through cookies and analytics

How We Use Your Information

We use your personal information to:

  • Arrange and manage appointments
  • Deliver physiotherapy assessment and treatment
  • Maintain accurate clinical records
  • Respond to enquiries
  • Process payments
  • Improve our website and services
  • Comply with legal and professional obligations

We only collect information that is necessary to provide safe and effective physiotherapy care.

Health Information

Some information you provide may be classed as special category personal data under UK data protection law because it relates to your health.

This information is only collected where necessary to provide physiotherapy services and is handled with strict confidentiality.

Your health information is used only for:

  • Clinical assessment
  • Treatment planning
  • Monitoring your progress
  • Meeting our professional and legal responsibilities

Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

  • Secure payment providers
  • Our website hosting provider (Shopify)
  • Healthcare professionals involved in your care (with your consent where appropriate)
  • Legal or regulatory authorities where required by law

Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.

Although we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.

How Long We Keep Your Information

We only keep your information for as long as necessary to:

  • Provide physiotherapy services
  • Meet legal requirements
  • Meet professional record-keeping obligations

Clinical records are retained in accordance with current professional and legal guidance.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our website.

You can control or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where appropriate
  • Restrict or object to certain processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Third-Party Services

Our website is hosted by Shopify and may use trusted third-party services such as payment providers and website analytics.

These providers process personal information in accordance with their own privacy policies and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The latest version will always be available on this website.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

HomeReach Physiotherapy

Address:

Avanta House, 79 College Road, Harrow, Middlesex HA1 1BD

Telephone:
07960726164

Email: info@homereachphysio.com