Refund policy

Refund Policy

Last updated: 20th July 2026

Refund Policy

HomeReach Physiotherapy provides professional physiotherapy services rather than physical products. As such, refunds are subject to the terms below.

Initial Appointment Deposit

A £50 deposit is required to secure your initial assessment appointment.

This deposit will be deducted from the total cost of your appointment.

Cancellations

If you need to cancel or rearrange your appointment, please provide at least 24 hours' notice.

If you cancel 24 hours or more before your appointment, your £50 deposit will be refunded in full or transferred to a new appointment, whichever you prefer.
If you cancel less than 24 hours before your appointment, or fail to attend without notice, the £50 deposit is non-refundable.

Treatment Fees

Once a physiotherapy appointment has taken place, treatment fees are generally non-refundable, as professional healthcare services have already been provided.

If you have concerns about your treatment, please contact HomeReach Physiotherapy as soon as possible. We are committed to providing high-quality care and will work with you to resolve any concerns fairly and professionally.

Exceptional Circumstances

HomeReach Physiotherapy understands that unforeseen circumstances can occur. Refund requests outside of this policy may be considered on a case-by-case basis at our discretion.