Terms of service
Terms & Conditions
Last updated: 20th July 2026
1. Introduction
These Terms & Conditions apply to all physiotherapy services provided by HomeReach Physiotherapy. By booking an appointment, you agree to these Terms & Conditions.
2. Booking an Appointment
Appointments can be booked through our website, by telephone, email or other agreed methods.
All appointments are subject to availability and confirmation by HomeReach Physiotherapy.
3. Initial Appointment Deposit
A £50 deposit is required to secure your initial assessment appointment.
This deposit will be deducted from the total cost of your appointment.
Appointments are not confirmed until the deposit has been received.
4. Cancellation & Rescheduling Policy
If you need to cancel or rearrange your appointment, we ask that you provide at least 24 hours' notice.
- Cancellations made 24 hours or more before your appointment will receive a full refund of the deposit or may transfer it to a new appointment.
- Cancellations made less than 24 hours before the appointment, or failure to attend without notice, will result in the £50 deposit being retained to cover the reserved appointment time.
If exceptional circumstances arise, HomeReach Physiotherapy may waive this policy at its discretion.
5. Payment
Payment for treatment is due at the time of your appointment unless otherwise agreed.
We accept payment using the methods displayed at the time of booking.
6. Home Visits
HomeReach Physiotherapy provides treatment in patients' homes within our advertised service area.
Please ensure:
- There is sufficient space to carry out treatment safely.
- Any relevant mobility aids are available if required.
- A few clean towels are available if treatment requires you to lie down.
7. Assessment & Treatment
Your initial appointment includes:
- A comprehensive physiotherapy assessment
- Clinical diagnosis where appropriate
- Discussion of your treatment plan
- Treatment during the same appointment where clinically appropriate
Recommendations are based on your assessment and current clinical presentation.
8. Medical Information
You agree to provide accurate and up-to-date information regarding your medical history, medications and current health.
Failure to disclose relevant medical information may affect the safety or effectiveness of treatment.
9. Treatment Outcomes
While physiotherapy is supported by clinical evidence, individual recovery varies.
HomeReach Physiotherapy cannot guarantee specific outcomes or recovery times.
10. Refusal or Discontinuation of Treatment
HomeReach Physiotherapy reserves the right to decline or discontinue treatment where it is considered clinically inappropriate, unsafe or outside the scope of physiotherapy practice.
Where appropriate, advice will be provided regarding alternative healthcare services.
11. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
12. Changes to These Terms
HomeReach Physiotherapy may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Contact
HomeReach Physiotherapy
Email:
info@homereachphysio.com
Telephone:
07960726164